Shipping Policy

Last updated: October 6, 2026

1. Store Information

Scrubly – info@sonaya.shop. Business hours: Mon–Fri 8:00–20:00, Sat–Sun 8:00–18:00 (CET). We reply to all messages within 24 hours.

2. Order Processing

After your payment is confirmed, we forward your order to our supplier. This usually takes 1 to 2 business days and can take up to 7 business days in busy periods. Orders that are not paid may be cancelled after 3 business days.

3. Delivery Times

The total delivery time is typically 5 to 13 business days from payment, depending on your location, the supplier, customs clearance and unforeseen circumstances. If your order has not arrived after 13 business days, please contact us within 7 days of that deadline and we will find a solution, including a refund.

4. Shipping Costs

Shipping costs depend on the product, the destination country and the delivery method. The exact cost is always shown at checkout before you pay.

5. Tracking

When your parcel is dispatched, you receive an email with the shipping confirmation and, where available, a tracking number. You can follow your parcel on our Track Your Order page. Tracking updates may take a few days to appear.

6. Customs, Taxes and Duties

For deliveries outside the EU, import duties, taxes and customs fees may apply and are the responsibility of the recipient. For deliveries into the EU, VAT is collected at checkout where the IOSS scheme applies; otherwise import VAT or fees may be charged by the carrier.

7. Wrong Address

Please check your delivery address carefully. If you notice a mistake, contact us as soon as possible. We cannot guarantee that an address can be changed after the order has been forwarded for shipping.

8. Delayed, Lost or Damaged Parcels

If your parcel is lost, delayed beyond the delivery window or arrives damaged, email us at info@sonaya.shop with your order number and, for damage, photos of the product and packaging. We will work with the carrier and, at our choice, send a replacement or refund you in line with our Refund Policy.

9. Product Safety (GPSR)

Our products are household cleaning tools. Safety and usage information is on the product page and on our Product Information page. For safety questions or to report a product safety concern, contact us at info@sonaya.shop.

10. Contact

Email: info@sonaya.shop